Shipping:

• Shipping is for the purchasers account unless specifically stated
• Within South Africa we currently offer four shipping options:
  • Registered Post at R20.00 (Free Shipping on orders over R300)
  • Speedservices to the Counter at R80.00 (Free Shipping on orders over R750)
  • Courier to your Door between R35 and R120 depending on your location.
    You can find out what your shipping charges will be by adding something to your cart, entering your Street postal code and pressing the "Fetch" button
  • Postnet to Postnet at R110.00
• Goods will deemed to have been delivered once the Post Office or Courier company has accepted the parcel and the relevant tracking information has been supplied.
• If you select the "Courier to your Door" option we may depending on your location, use another courier company.
• For Shipping out of South Africa please Contact Us for a quote.
• We generally Ship/Post the Monday, Wednesday or Friday after payment is confirmed.

Lost Shipments:

• Should your tags go missing we adopt the following policy.
  At our discretion will replace the order, and in turn we will deal with the Courier/Post Office to procure a refund. This is subject to us arranging the shipping/postage.

Returns:

• Should the engraving on the goods be incorrectly supplied by us they will be either credited in full or replaced.
• Should you not be happy with the quality of non-personalised tags they will be credited in full except for the shipping costs.
• All goods will only be refunded or exchanged if done so within seven days of receipt.
• Refunds will only entertained if goods are returned in original condition.

The above policies are subject to change without notice.