Shipping and Returns

Shipping:

  • Shipping is for the purchasers account unless specifically stated
  • Within South Africa we currently offer four shipping options:
    • You can pick up your order (Woodmead, Sandton area)
    • Registered Post at R30.00 (Free Shipping on orders over R350)
      If your package is returned unclaimed, we will only ship using a courier.
    • Speedservices to your nearest post office at R90.00 (Free Shipping on orders over R1000)
    • Courier to your Door between R45 and R80 depending on your location.
      You can find out what your shipping charges will be by adding something to your cart, entering your Street postal code and pressing the "Fetch" button
  • Goods will deemed to have been delivered once the Post Office or Courier company has accepted the parcel and the relevant tracking information has been supplied.
    We update the Order Status to reflect this.
  • If you select the "Courier to your Door" option we may depending on your location, use another courier company.
  • We are unable to send your order to one of the listed shops unless you clear it with both the shop and us before the order is placed. This will then only go with their next order.
  • For Shipping out of South Africa or any unusual shipping requests please Contact Us for a quote.
  • We generally Ship/Post the Monday, Wednesday or Friday after payment is confirmed.

Lost Shipments:

  • Should your tags go missing we adopt the following policy.
    At our discretion will replace the order, and in turn we will deal with the Courier/Post Office to procure a refund. This is subject to us arranging the shipping/postage.

Returns:

  • Should the engraving on the goods be incorrectly supplied by us they will be either credited in full or replaced.
  • Should you not be happy with the quality of non-personalised tags they will be credited in full except for the shipping costs.
  • All goods will only be refunded or exchanged if done so within seven days of receipt.
  • Refunds will only entertained if goods are returned in original condition.

 

The above policies are subject to change without notice.
(Last updated 2016/08/13)

 

 

 


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